Knowledge Assessment

What is the first step in Customer Service?

• Greet the customer with a smile.

• Say hello to customer's family.

• Ask what is customer's issue.

• Give your customer a present.

Whenever I attend to my customers, I can rely on my Senior Engineer as a mentor to ensure that I get the best support.

• Strongly Agree

• Agree

• Disagree

• Strongly Disagree

Name ONE important skill in servicing Canon printers.

Evaluate responses using AI:

OFF

Draw out the best possible flow for servicing Canon printers so that your client get the fastest service.

Canon photocopiers need to be serviced at least ______ in six months.

Which one of the following is the correct order of 5S System?

• Set In Order, Sort, Sustain, Standardize, Shine

• Sort, Set In Order, Sustain, Shine, Standardize

• Sort, Set In Order, Shine, Standardize, Sustain

• Sustain, Shine, Sort, Standardize, Set In Order

Canon photocopiers are easy to service in a short time.

• Definitely!

• Sometimes.

• Totaly disagree!

It is used to insulate electrical wires and other materials that conduct electricity.

Evaluate responses using AI:

OFF

Draw the flow of servicing a Canon photocopier.

There are ______ models of Canon photocopiers that Gladwell service.