Knowledge Assessment

What is the first step in Customer Service?

• Greet the customer with a smile.

• Say hello to customer's family.

• Ask what is customer's issue.

• Give your customer a present.

Whenever I attend to my customers, I can rely on my Senior Engineer as a mentor to ensure that I get the best support.

• Strongly Agree

• Agree

• Disagree

• Strongly Disagree

Name ONE important skill in servicing Canon printers.

Draw out the best possible flow for servicing Canon printers so that your client get the fastest service.

Canon photocopiers need to be serviced at least ______ in six months.

Which one of the following is the correct order of 5S System?

• Set In Order, Sort, Sustain, Standardize, Shine

• Sort, Set In Order, Sustain, Shine, Standardize

• Sort, Set In Order, Shine, Standardize, Sustain

• Sustain, Shine, Sort, Standardize, Set In Order

Canon photocopiers are easy to service in a short time.

• Definitely!

• Sometimes.

• Totaly disagree!

It is used to insulate electrical wires and other materials that conduct electricity.

Draw the flow of servicing a Canon photocopier.

There are ______ models of Canon photocopiers that Gladwell service.