Front Office

One of the client of the hotel has ended his stay and he called over the phone to prepare the bill.  The cashier uses this equipment to calculate the guest’s bill.  This equipment may also record the said transaction which receipts for the customer.

• Telephone

• Fax machine  

• Cash Register

• Currency detector

There was a burglary incident that happened in a hotel.  The manager asked for a help of an investigator. Which of the following equipment can help to gather the data and possible resolve  the case?

• Hyper cam or Surveillance Camera           

• Fax Machine

• Cash Register

• Credit Card Imprinter

A hotel establishment with good package of its front office reflects the           image of the whole company itself, therefore, front office may be           considered as.

• Nucleus

• Nerve Center

• Reflections

• Showcase window

This machine intended for calculating and recording sales transactions, and an attached drawer for storing cash. Produces a printed receipt.

• Cash register machine    

• Calculator

• Currency Detector

• Fax machine  

A personnel in front office that balance the guest account, administer safe deposit system and prepare the bills at the time of checking out.

• Receptionist

• Room Attendant                         

• Bell Boy

• Cashier

A business term which pertains to the client-facing part of the firm and includes roles which focus at working with the guest or clients.

• Manager’s Office 

• Front Office

• Cashier’s Office

• Sale’s Office

This machine is use for communications and queries purposes. A very vital especially during emergency.

• CCTV camera

• Computer

• Telephone

• Fax machine

Used to record information about the daily activities in the venue as they relate to the front office

• Errand card

• Logbook

• Guest Folio form

• Complaints form

One of the materials in a front office used for securing the hotel room and avoid potential theft activity.

• Errand card                                     

• Room key card                                 

• Credit card

• Luggage tag

A small card with name, address and contact number of the owner. It is used to attached or hang it on the bag.

• errand card                                  

• Room key card                     

• Credit card

• Luggage tag