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What is one of our corporate visions?

• Driving clarity and alignment

• Insuring we answer the most chats

• Creating new AI’S

What is one of Khozema’s BPMS for Tech Services?

• Mergers and Acquisitions

• Deliver 1-2 year IT roadmap for entire business (end of Q3) EI

• Capability Development

What are the three BPM’S for Tech Services?

• Keep the Lights On (KTLO), Mergers and Acquisitions, and Capability Development

• M&A, Development of New Tools, Work to Improve Services

What is the fourth UFS BPM Priority?

• Improving Twilion’s Productivity as Builders…

• Be Optimistic Positrons…

• Build a Better Experience Through Curiosity…

• Taking Service To The Next Level by Being Owners…

5.We are…

• Champions

• Goalies

• Architects

• Builders

Give Twilions the ability to work, build, and collaborate at “warp speed”, __________, time to resolution, and make customer-first decisions

• Build Apps

• Chat faster

• reduce friction

How many minutes are we targeting for ASK IT Response time?

• < 3 min

• < 2min

• > 3min

• < 5min

What are one of the measures we will be focusing on for Taking Service To The Next Level by Being Owners…?

• Establish process for gathering data and build out analytics by end of Q2

• establish new roles from 2021 Q4 Org changes by end of Q1