Communication Channels PM2

Letters, memos, reports, and notices are examples of which communication channel?

• Written

• Visual

• Electronic

• Oral

The sales manager is trying to present information on the performance of the business and predictions based on trends. Which communication channel might be best suited?

• Written

• Visual

• Oral

• Electronic

With _______________ communication, written, oral and visual messages can be sent, and it is usually a quick way to transmit information.

• Oral

• Non-verbal

• Visual

• Electronic

Intonation, gestures, body movement are all examples of which communication channel?

• Electronic

• Oral

• Non verbal

• Visual

A manager might be able to quickly assess workers' attitudes, behaviour and feelings in an organisation through

• Non-verbal communication

• Visual communication

• Written communication

• Oral communication

This channel of communication allows for immediate exchange of information and feedback, while offering direct contact between parties:

• Non verbal

• Visual

• Oral

• Electronic

Communication is key to the success of a project. As the project manager, you had three stakeholders with whom you needed to communicate. Therefore, you had six channels of communication. A new stakeholder has been added with whom you also need to communicate. How many communication channels do you have now?

• 7

• 10

• 12

• 16

The stakeholders have argued and held up a project while they hold meeting after meeting about their requirements.

Choose 3 practices that would avoid this type of delay.

• Keep a file of requirements

• Ensure the change control process is not abused for adding unrelated requirements

• Maintain an issue log.

• Hold meetings with the stakeholders to go over the work that will not be added to the project.

Inputs to the Plan Communications Management process include: (Choose 3)

• Project Management Plan

• Enterprise Environmental Factors

• Stakeholder Analysis

• Organizational

  Process Assets

The communications management plan usually contains all of the following. (Chose 3)

• Information to be communicated, including language, format, content, and level of detail.

• Time frame and frequency for the distribution of required information and receipt of acknowledgment or response, if applicable.

• Methods or technologies used to convey the information, such as memos, email, and/or press releases.

• Email archives, correspondence, reports,and documents related to the project from all stakeholders.