Vatel Session 1

What name of the Club to be exact?

• InterContinental Club Lounge

• Club InterContinental Lounge

• InterContinental Club VIP Lounge

• VIP Club InterContinental Lounge

Who are Club guests?

• Club room staying G, Club access buying G, Spire Ambassador

• Club room staying G, Club access buying G, Platinum Ambassador

• Club room staying G, Club access buying G, Spire Royal Ambassador

• Club room staying G, Club access buying G, Spire Elite member

Which department Club belongs to?

• Food and Beverage

• Housekeeping

• Front Office

• Reservations

What are the key touches that we should focus on?

• Welcome, Farewell, Guest room, Club InterContinental Lounge

• Member recognition, Billing

• Lobby, Restaurants

• Recovery services

If guests are our loyalty member, what should we do?

• Acknowledge and remind

• Enroll and recognize

• Greet and remind

• Greet and recognize

What senses guests will notice at FIRST impression in Club Lounge?

• Sight, hear, taste, smell

• Sight, hear, smell, touch

• Hear, smell, touch, taste

• Smell, sight, taste, touch

What is the latest check out time for Club guests?

• 12PM

• 2PM

• 3PM

• 4PM

Family with children at WHICH age is recommended to stay at the dedicated family area?

• Below 9 years old

• Below 11 years old

• Below 12 years old

• Below 15 years old

What dresscode is NOT recommended at Club Lounge for guests?

• Business Attire

• Cocktail

• Smart Casual

• Casual

What accessory is NOT allowed in Club Lounge?

• Diamond ring

• Discreet necklace

• Wristwatch

• Simple earrings