John: What is your schedule today?

Anny: ____________________________at 13.00.

• I miss an appointment with a client

• I have an appointment a client

• I cancel an appointment with a client

• I postpone an appointment with a client

Which sentences has different meaning from the other?

• I postpone an appointment with the dentist.

• I cancel appointment with the dentist.

• I keep an appointment with the dentist.

• I miss an appointment with the dentist.

Emma: _________________________

Mike: Yes, morning is fine.

• Friday suites me.

• Can I make an appointment for Friday?

• Are you available now?

• I don’t think I can come on Friday morning.

We always have special dinner _______ Christmas day.

• in

• for

• on

• at

Which is the purpose of internal communication?

• To inform the general information

• To express thankful feelings

• To invite staff to join activities

• All are correct

“I would like to invite you to attend the seminar on this Friday.”

What is thepurpose of this statement?

• To express an apology

• To inform the general information

• To invite staffs to join activities

• To ask the information

What is the memo?

• a long message sent from one person to another

• a long report sent from one person to another

• a short message sent from one person to another

• a short report sent from one person to another

Which statement is NOT correct?

• Memo can be written in different forms.

• Memo should be written in short and official forms.

• Memo is sent in the same company or organization.

• Memo doesn’t need to identify the receiver.

What is NOT necessary element of writing memo?

• Receivers

• Date

• Subject

• All are necessary.

Which is correct about using an email for internal communication?

• The level of language in writing an email for internal communication is informal.

• We cannot send an email without receiver’s email address.

• The postscript should be written impolitely.

• Writing an email for internal communication needs more than 3 people.