What is the standard delivery TAT if member purchases spot promo items?

• 5 - 10 working days

• 14 working days

• 3 - 5 working days

• 7 working days

If a member complains that his/her newly purchased EO is less filled. The level of the oil is only 70%. How many PV points will you credit to the member?

• Full PV

• Half PV

• No PV points. Replace the oil immediately.

Which of the following is our courier service provider? More than 1 answer applies.

• PENJURU

• CITYLINK

• POSLAJU

• FMX

If the tracking status shows "Shipper Instruction to Return", you may proceed to process replacement for the member. True/False?

• True

• False

If the tracking status shows "Returned to Shipper", you may proceed to process replacement for the member. True/False?

• True

• False

Which of the following courier service providers can you get the POD directly from the tracking site?

• GdEX

• CITYLINK

• AGILITY

Which of the following is correct about Outskirt Delivery Area? More than 1 answer applies.

• Will be delivered by our contracted courier

• Might need 3rd party courier service providers to deliver the parcel

• Delivery SLA: 3 - 5 working days

• Delivery SLA: 5 - 7 working days

Are members allowed to change address once the order has been paid?

• Yes

• No

Instead of contacting Member Services for further guidance, a member who has received a damaged item through delivery can directly submit a Delivery Issue Jotform. True/False?

• True

• False

Which of the following is incorrect?

• The restocking fee will not be applied for cancelled KLEC orders.

• For BOPU, members need to collect it within 2 working days.

• If members refuse to accept the parcel, a 25% Restocking Fee will be applied.

• No replacements allowed for orders picked up at EC.