Training - Group 2

 What are some methods of on-the-job training presented?

• Coaching, committee assignments, job rotation, job instruction

• Coaching, committee assignments, mentoring, job instruction

• Coaching, classroom lectures, job rotation, job instruction

• Coaching, committee assignments, job rotation, role play

On the job is a practical approach for training whereas off the job is theoretical approach

• True

• False

CASE: Jim is in charge of staffing the new Customer Service Unit.

However, now he is concerned about how his representatives are answering the phones like acting defensively or not verifying customers’ information.

He knows they need training but realizes that training has to occur when his reps are on the job.

What training plan below should he follow? (Choose 2)

• Follow Job instruction methods in On-the-job training

• Carelessly tracking employees which forgive for all the mistake that not met standard

• Trainer is operation executive, who is not an expert in customer service

• Go through role play exercises before putting into practice.

CASE: Feedback of the previous performance management system included:

“Staff members were confused about what exactly needed to be completed when they were given little knowledges related to their jobs and there was no follow-up with appropriate actions while applying new system”  

Which of the following could be defined as problems of the previous training program? (Choose 3)

• Appraisals were led by teachers with little knowledge of their appraisees’ jobs

• The method of previous training is lecture-based only

• Do not keep track how employee apply these knowledges into their jobs

• Clearly identifying training agenda and needs

What does the acronym ADDIE stand for when discussing Learning Objectives?

• Analyze, Design, Development, Integration, Evaluation

• Assessment, Design, Deliver, Implementation, Evaluation

• Analyze, Design, Development, Implementation, Evaluation

• Analyze, Deliver, Development, Implementation, Evaluation

Which phase of the ADDIE model examines the needs of the project, competencies reinforcement, and target audience characteristics?

• Design

• Analyze

• Evaluation

• Assessment

The very first session of training after recruitment?

• Introduction

• Internship

• Safety

• Job

 Job training’s purpose is to reduce:

• Waste

• Inefficiency

• Accidents

• All of the answers above