Training - Group 2

Training - Group 2

3rd Grade

8 Qs

quiz-placeholder

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Training - Group 2

Training - Group 2

Assessment

Quiz

Business, Other, English

3rd Grade

Practice Problem

Hard

Created by

Thư Huỳnh

Used 5+ times

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8 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Media Image

 What are some methods of on-the-job training presented?

Coaching, committee assignments, job rotation, job instruction

Coaching, committee assignments, mentoring, job instruction

Coaching, classroom lectures, job rotation, job instruction

Coaching, committee assignments, job rotation, role play

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Media Image

On the job is a practical approach for training whereas off the job is theoretical approach

True

False

3.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Media Image

CASE: Jim is in charge of staffing the new Customer Service Unit.

However, now he is concerned about how his representatives are answering the phones like acting defensively or not verifying customers’ information.

He knows they need training but realizes that training has to occur when his reps are on the job.

What training plan below should he follow? (Choose 2)

Follow Job instruction methods in On-the-job training

Carelessly tracking employees which forgive for all the mistake that not met standard

Trainer is operation executive, who is not an expert in customer service

Go through role play exercises before putting into practice.

4.

MULTIPLE SELECT QUESTION

1 min • 1 pt

Media Image

CASE: Feedback of the previous performance management system included:

“Staff members were confused about what exactly needed to be completed when they were given little knowledges related to their jobs and there was no follow-up with appropriate actions while applying new system”  

Which of the following could be defined as problems of the previous training program? (Choose 3)

Appraisals were led by teachers with little knowledge of their appraisees’ jobs

The method of previous training is lecture-based only

Do not keep track how employee apply these knowledges into their jobs

Clearly identifying training agenda and needs

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Media Image

What does the acronym ADDIE stand for when discussing Learning Objectives?

Analyze, Design, Development, Integration, Evaluation

Assessment, Design, Deliver, Implementation, Evaluation

Analyze, Design, Development, Implementation, Evaluation

Analyze, Deliver, Development, Implementation, Evaluation

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Media Image

Which phase of the ADDIE model examines the needs of the project, competencies reinforcement, and target audience characteristics?

Design

Analyze

Evaluation

Assessment

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Media Image

The very first session of training after recruitment?

Introduction

Internship

Safety

Job

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