CUSTOMER SERVICE & BUSINESS CULTURE

CUSTOMER SERVICE & BUSINESS CULTURE

University

15 Qs

quiz-placeholder

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CUSTOMER SERVICE & BUSINESS CULTURE

CUSTOMER SERVICE & BUSINESS CULTURE

Assessment

Quiz

World Languages, Social Studies, English

University

Hard

Created by

Patricia Gissel

Used 7+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the first step of selling?

Authority

Out of Reach

Give and take

Social Proof

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the last step of the Sales journey?

Authority

Cash

Scarcity

Marketing

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The customer service offers ....

Express what others thinks about the product

The company solves everything

Listen and share all the issues about the product or service

Ignore the comments

4.

MULTIPLE SELECT QUESTION

30 sec • 1 pt

That's why the clients always come back

Friendly employees

Nice products

Ignore the mentioned problems

Quality and price of products

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many times the chinese people must refuse the gift?

Two

None

up three times

Four

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Chineses feel free to show up for business meetings as late as they desire

TRUE

FALSE

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What was the name of the presenter?

Erin Meyer

Salma Meyer

Elizabeth Meder

Julia Mayer

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