CUSTOMER SERVICE & BUSINESS CULTURE

What was the first step of selling?

• Authority

• Out of Reach

• Give and take

• Social Proof

What is the last step of the Sales journey?

• Authority

• Cash

• Scarcity

• Marketing

The customer service offers ....

• Express what others thinks about the product

• The company solves everything

• Listen and share all the issues about the product or service

• Ignore the comments

That's why the clients always come back

• Friendly employees

• Nice products

• Ignore the mentioned problems

• Quality and price of products

How many times the chinese people must refuse the gift?

• Two

• None

• up three times

• Four

Chineses feel free to show up for business meetings as late as they desire

• TRUE

• FALSE

What was the name of the presenter?

• Erin Meyer

• Salma Meyer

• Elizabeth Meder

• Julia Mayer

Russians consider the left hand unclean and used strictly for bodily hygiene

• TRUE

• FALSE

You don't have to order beef dish at India

• TRUE

• FALSE

The chinese people consider important greetings with kisses

• TRUE

• FALSE