KNOWLEDGE CHECK
Authored by Keith Audrey Soposo
Computers
1st - 3rd Grade
Used 6+ times
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25 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
True or False
You can cancel a line in ATLAS
TRUE
FALSE
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which tool should you open?
"I want to upgrade my device."
DASH
ATLAS
Samson
Grand Central
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which tool should you open?
"I want to remove a line on my account."
DASH
ATLAS
Samson
Grand central
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which tool should you open?
"I'm confused with my bill."
DASH
ATLAS
Samson
Grand Central
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which tool should you open?
"I need a credit for a device I'm not using."
DASH
ATLAS
Samson
Grand Central
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
True or False
I need to get a one time pin to the customer if they need their account number.
TRUE
FALSE
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
True or False
I will transfer the customer to the technical support immediately if the concern is about their coverage.
TRUE
FALSE
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