KNOWLEDGE CHECK

True or False

You can cancel a line in ATLAS

• TRUE

• FALSE

Which tool should you open?

"I want to upgrade my device."

• DASH

• ATLAS

• Samson

• Grand Central

Which tool should you open?

"I want to remove a line on my account."

• DASH

• ATLAS

• Samson

• Grand central

Which tool should you open?

"I'm confused with my bill."

• DASH

• ATLAS

• Samson

• Grand Central

Which tool should you open?

"I need a credit for a device I'm not using."

• DASH

• ATLAS

• Samson

• Grand Central

True or False

I need to get a one time pin to the customer if they need their account number.

• TRUE

• FALSE

True or False

I will transfer the customer to the technical support immediately if the concern is about their coverage.

• TRUE

• FALSE

True or False

I can only send personal guarantee in ATLAS

• TRUE

• FALSE

True or False

I can only check the order status in ATLAS

• TRUE

• FALSE

The customer wants to know how much is the remaining balance on her Iphone 13 PRO MAX

Where should you go?

• EC Summary

• Credit card update tool

• Promo Dashboard

• MRC