A help desk technician is speaking with a user about a technical issue that the user is experiencing. 

What are two examples of open-ended questions that the technician could ask to help the user figure out the problem? (Select two.)

• Are you able to start the operating system?

• What updates have you made recently?

• Is it possible to start in safe mode?

• What happens when you try to get to your files?

• Has this computer been used recently by anyone else?

Which one of the following is true about restore points?

• Before making any modifications to a system, it is always a good idea to create restore points.

• When you use System Restore to restore a system, the modification is permanent.

• Personal data files are backed up using restore points.

• Data files that have been corrupted or deleted can be recovered using restore points.

A technician checks the event log after repairing a computer problem to make sure no new error messages have appeared. 

This activity occurs during which stage of the troubleshooting procedure?

• Document the findings.

• Establish a theory of probable cause.

• Verify the solution and full system functionality.

• Determine an exact cause.

A company has grown to the point where it now has many remote offices all around the world. 

Which technology should be used to enable remote offices to securely communicate and share network resources?

• Remote Assistance

• Administrative Share

• VPN

• Remote Desktop

Which of the following is an open-ended questions that could be used to assist a customer in troubleshooting a Windows issue?

• Have you recently updated your password?

• Is it possible to boot the operating system?

• When you turn on your computer, do you get a login prompt?

• What are the most recent programs you have installed?

A user reports that a file has been shared with a specified network user, but the other user opens the file and is unable to save it after editing it. 

What do you think the reason is?

• The file was removed.

• The parent folder was not shared by the user.

• The Archive attribute is enabled in the file.

• The document was shared with Read permissions.

On a Windows 10 PC, a user attempts to install a new application, but the installation fails to complete. The user attempts but fails to uninstall the application. 

What can the user do to uninstall the software without impacting other programs or data on the computer?

• Use a Windows image file to restore.

• Use a System Restore point to restore the system.

• Roll back the most recent driver that was installed.

• Select the Reset this PC option.

What is the purpose of using Windows Remote Desktop and Windows Remote Assistant by a system administrator?

• To allow remote access to resources on another network in a secure way.

• To establish a network connection with a remote computer in order to control its applications and data.

• To connect to an enterprise network over an unprotected connection and use that network as a local client.

• To allow a group of users to share files and presentations over the internet.

The IT department has just purchased 15 wireless access points in order to provide full wireless coverage for all of the company's 100 employees, and they're seeking the most secure and scalable wireless solution possible. 

Which open source authentication solution would perform authentication on behalf of all 15 wireless network devices?

• TACACS+

• TKIP

• WPA2-PSK

• RADIUS

Which one of the following is the common cause of operating system issues? (Select three.)

• cable connectors that have become loose

• IP address information that is inaccurate

• a corrupted registry

• virus infection

• failed service pack installation