Practice Review Domain 4-Scheduling

1. What is computer scheduling

• Electronic appointment book

• Hard copy appointment book

• A document with a preset format that is used as a starting point so that it does not have e recreated each time.

• Procedures to prioritize the urgency of a call to determine when the patient should be seen.

What is a scheduling matrix

• Procedures to prioritize the urgency of a call to determine when the patient should be seen.

• identifies a pattern of working and nonworking hours for the medical office by blocking out times on the calendar.

• Person or entity responsible for the remaining payment of services after insurance has paid.

• A patient's permission

What is the importance of a schedule matrix

• Document informing a patient of when and how their PHI can be used.

• Fees collected from patient at the time of services.

• Ensures that staff and resources are in place to produce to optimal patient care experience

• A list of items in a package.

What item SHOULD NOT be listed on a schedule matrix

• Administrative time

• Lunch time

• The duration of the types of appointments

• The vacation time for each medical assistant

What is stream specific scheduling

• Patients are scheduled at the same time each hour to create short-term flexibility each hour.

• Two patients are scheduled to come at the same time to see the same physician.

• Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit.

• Patients are not scheduled for a specific time, but told to come in at intermittent times. They are seen in the order in which the arrive.

What is wave scheduling

• Patients are scheduled at the same time each hour to create short-term flexibility each hour.

• Two patients are scheduled to come at the same time to see the same physician.

• Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit.

• One example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m

What is modified wave scheduling?

• patients are scheduled at the same time each hour to create short-term flexibility each hour.

• One example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m

• Two patients are scheduled to come at the same time to see the same physician.

• Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit.

What is double booking?

• Patients are scheduled at the same time each hour to create short-term flexibility each hour.

• One example of this approach is to schedule two patients to come at 9 a.m. and one patient at 9:30 a.m

• Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit.

• Two patients are scheduled to come at the same time to see the same physician.

What is open booking?

• Patients are scheduled at the same time each hour to create short-term flexibility each hour.

• Patients are not scheduled for a specific time, but told to come in at intermittent times. They are seen in the order in which the arrive.

• Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit

• Booking a number of patients who have specific needs together at the same time of day.

What is clustering/ categorizing booking?

• Booking a number of patients who have specific needs together at the same time of day.

• Patients are not scheduled for a specific time, but told to come in at intermittent times. They are seen in the order in which the arrive.

• Scheduling patients for specific times at regular intervals. The amount of time allotted depends on the reason for the visit.

• Two patients are scheduled to come at the same time to see the same physician.