Leadership 3rd Qtr

Work Ethic trait of ______________is being on time, finishing your work and showing you can be counted on

• quality

• Dependability

• attitude

• humility

Which of the following is NOT a work ethic quality?

• A good resume

• Teamwork

• Dedication

• Humility

• Repectfulness

Being careful in your work is:

• discipline

• respectfulness

• diligence

• humility

Working well with others is

• accountiability

• quality

• attitude

• Teamwork

Employers may fire employees for any reason

• True

• False

Employers are required to pay double time for hours worked on holidays

• True

• False

Which of the following represents a quality of good customer service?

• helping a customer that is upset

• ignoring a upset customer

• taking a break at the scheduled time

• using your phone while helping customers

Which of the following shows good listening skills?

• eye contact

• interrupt with something to add to the conversation

• acknowledge by nodding

• summarize what you heard

Which of the following would leave a negative impression at a job interview?

• unprofessional dress

• arriving late

• A solid handshake greeting

• complaining about the last job you had

• Follow up questions about the job

The number skill that employers surveyed identified as most important was:

• Information technology

• Work Ethic/ Professionalism

• Diversity

• Critical thinking and problem solving