StarRez Quiz

What’s the first thing you should do when a student complains about having no prior knowledge of a contractor having access to their room? 

• Check StarRez for when they reported the maintenance issue

• Apologise and let them know they will get prior knowledge next time

• Check on StarRez to see if a notice email was sent to their student email

• Tell them contractors can access their room whenever they want

What does the green eye in ‘Communications’ signify? 

• Opened

• Read

• Delivered

• Sent

How do you change the Housekeeping status of a room?

• Click and change via ‘Entry Actions

• You can’t - housekeeping is only accessible to Resident Managers

• Go through Booking’ and change via ‘Edit’

• Click ‘Edit’ in ‘Housekeeping’ & tick/untick the appropriate box

How do you check that a room is clean and vacant?

• Go to ‘Booking’ and view room details 

• Check via the ‘Change Log’

• By checking in the Housekeeping tab

• By scanning the ‘Occupancy Graph'

How should you notify the student of any maintenance updates? 

• Verbally at site reception

• Via email on StarRez

• You don’t – you wait until the maintenance is completed

• Via the Maintenance change log on StarRez

If a room is occupied, what’s the quickest way to check? 

• By scanning through the occupancy graph

• By checking the status in ‘Housekeeping’

• By physically checking the room on site

• By filtering to ‘In Room’ status on StarRez main entries 

What does the blue paper airplane signify in ‘Communications’?

• Sent

• Delivered

• Seen

• Opened

What’s the quickest way to find a student if searching by name isn’t working? 

• Student email

• Room number

• Find their room on the occupancy graph

• Student number

If a student isn’t showing up on StarRez what’s the first thing you should do? 

• Ask Claudette/Quality Team to find it for you

• Change your filters

• Click ‘All Records’

• Close & restart StarRez  

What does NK stand for and when should it be included in emails?

• Next of kin – included only in disciplinary communications

• Not known – never included in emails 

• Nicole Kidman!

• Next of kin – never included in any communications with student