LUX-DAY3

Which of the following is our Return Policy?

• Shoes must try on carpet

• Beauty/Grooming products must be returned unused , unopened , and in their original packaging

• No Gift Return , the refund will go back to original payment card holder.

• Hazmat items are non-returnable

What document below is needed for Return Procedure?

• Magazine

• Complimentary gift

• Return Proforma Invoice

• None of the above

Which of the following is our Refund Method for LUX?

• Refund to credit/debit card and Refund as store credit

• Refund as store credit

• Refund to credit/debit card

• None of the above

True or False : If the customer has to return the order from different address/country. Customer doesn't need to book their own courier as we will shoulder the cost of shipping.

• True

• False

Which of the following tools can be used to create refund?

• Salesforce

• CC tool

• UPS/DHL

• None of the above

Returns Flow & Status : ________ the entire return has been accepted and refunded or for at least an order line.

• Return ( Partially ) Refunded

• Return in Manual Review

• Return Received

• None of the above

EIP stands for

• Extremely Important Person

• Extremely Important Partner

• Elegantly Important Partner

• Extremely Improved Partner

What are the benefits of an EIP ?

• Exclusive EIP Previews

• Free global shipping

• Early Sales Access

• Dedicated Personal Shopper

Which of the following is considered as Hot Contacts?

• Scientist

• Healthcare workers

• Students

• Celebrities and Influential People

Which of the following is a Personal Shopping Services ?

• Personal Recommendations

• Order Straight off the runway

• Suprise and Delights Gifts

• All of the above