LUX-DAY3

LUX-DAY3

Professional Development

10 Qs

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LUX-DAY3

LUX-DAY3

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

AMariel Ronquillo

Used 85+ times

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10 questions

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1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Which of the following is our Return Policy?

Shoes must try on carpet

Beauty/Grooming products must be returned unused , unopened , and in their original packaging

No Gift Return , the refund will go back to original payment card holder.

Hazmat items are non-returnable

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What document below is needed for Return Procedure?

Magazine

Complimentary gift

Return Proforma Invoice

None of the above

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is our Refund Method for LUX?

Refund to credit/debit card and Refund as store credit

Refund as store credit

Refund to credit/debit card

None of the above

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

True or False : If the customer has to return the order from different address/country. Customer doesn't need to book their own courier as we will shoulder the cost of shipping.

True

False

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following tools can be used to create refund?

Salesforce

CC tool

UPS/DHL

None of the above

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Returns Flow & Status : ________ the entire return has been accepted and refunded or for at least an order line.

Return ( Partially ) Refunded

Return in Manual Review

Return Received

None of the above

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

EIP stands for

Extremely Important Person

Extremely Important Partner

Elegantly Important Partner

Extremely Improved Partner

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