CE - UOB Review

This is a team of experts when it comes to general inquiries around how Airbnb works and our policies

• Resolutions 1

• Claims

• Community Education

• Social Media

This team investigate cases where payments or payouts processed by Airbnb are missing.

• Collections

• Payments

• Trust

• Regulatory Response

Your Nova Phone log in is your AIRBNB ID

• True

• False

This is the activity code in NICE when you are tasked to do Messaging

• Open

• Open Deferred

• Unavailable

• Coaching

Write the Aux code you should select in Nova phone when you are tasked to take in phone calls.

This is a resource where our community members can use for any questions about our product and policies.

Which of the following are Service Promise behaviors?

• Host Our Community

• Take Good Care

• Make Service Magical

• Help Everyone Belong

The following behaviors are under the pillar Help Everyone Belong except for:

• Reassure them we’re here when they need us

• Welcome and document all feedback

• Add extra love, delight, or kindness when you can

• Show where to find relevant information

The URL of the page where hosts can get themselves familiar with Airbnb's hosting standards

Write the Help Center article number where hosts can find information about cancellation policies on their listing