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If your notes are complete in your case you will get a

• Yes

• Close

• N/A

• Miss

If the legal name is hyphenated and the customer says only one name you will pass PII

• True

• False

If you ask appropriate questions that drives to resolution you will get a

• Yes

• close

• N/A

• miss

If you don't tag a Quick text in your case you will get a

• Yes

• Close

• N/A

• Miss

If you transfer the case when is not necessary you will get a Yes

• True

• False

If only one issue of the customer is resolved you will get a

• Yes

• Close

• N/A

• Miss

If you give the steps to the customer to check the balance in the app you will get a yes in accurate expectations

• True

• False

If you follow the correct actions to resolve the issue you will get a miss in Followed workflow and actions

• True

• False

If we pass PII we can disclose account specific information to the customer

• True

• False

If you follow the IRF workflow to resolve a P2P dispute it will be a

• Yes

• Close

• N/A

• Miss