Cases

If a customer calls and he/she request the last mile hub. Should you provide a phone number?

• Yes, and the address

• No, I transfer the call to CS2

• No, Create a case to CS2 and a task

• Yes, and provide inmediatly timeframe

What is the KB to payment?

If a check is reissue, and the check is missing what are the steps you should follow up?

• Follow the KB ACH questions

• Follow the KB Stop Payment Request

• Follow the KB When will my title back?

• Follow the KB When will my car delivered?

What are your templates in notes?

What are the type of opps?

• NP, SBB, No

• NP, SB

• NP,SB, Trade-In

• Award