Cases
Authored by Carolina Tavera
Mathematics, Social Studies, Professional Development
1st - 3rd Grade
Used 7+ times
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5 questions
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1.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
If a customer calls and he/she request the last mile hub. Should you provide a phone number?
Yes, and the address
No, I transfer the call to CS2
No, Create a case to CS2 and a task
Yes, and provide inmediatly timeframe
2.
FILL IN THE BLANKS QUESTION
1 min • 1 pt
What is the KB to payment?
(a)
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a check is reissue, and the check is missing what are the steps you should follow up?
Follow the KB ACH questions
Follow the KB Stop Payment Request
Follow the KB When will my title back?
Follow the KB When will my car delivered?
4.
OPEN ENDED QUESTION
3 mins • Ungraded
What are your templates in notes?
Evaluate responses using AI:
OFF
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the type of opps?
NP, SBB, No
NP, SB
NP,SB, Trade-In
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