Cases

Cases

1st - 3rd Grade

5 Qs

quiz-placeholder

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Cases

Cases

Assessment

Quiz

Mathematics, Social Studies, Professional Development

1st - 3rd Grade

Practice Problem

Hard

Created by

Carolina Tavera

Used 7+ times

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5 questions

Show all answers

1.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

If a customer calls and he/she request the last mile hub. Should you provide a phone number?

Yes, and the address

No, I transfer the call to CS2

No, Create a case to CS2 and a task

Yes, and provide inmediatly timeframe

2.

FILL IN THE BLANK QUESTION

1 min • 1 pt

What is the KB to payment?

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a check is reissue, and the check is missing what are the steps you should follow up?

Follow the KB ACH questions

Follow the KB Stop Payment Request

Follow the KB When will my title back?

Follow the KB When will my car delivered?

4.

OPEN ENDED QUESTION

3 mins • Ungraded

What are your templates in notes?

Evaluate responses using AI:

OFF

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What are the type of opps?

NP, SBB, No

NP, SB

NP,SB, Trade-In

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