Log an Admin Issue

Ryan reaches CS asking questions on how to use the Freshly APP on his iPhone. How do I have lo log the issue in Admin?

• I don´t know. What is Admin?

• Subscription Level - Primary Reason: Non-CX Inquiry - Secondary Reason: Subscription Options

• Subscription Level - Primary Reason: Current Customer (User) - Secondary Reason: Website/App FAQ

• Order Level - Primary Reason: General Freshly/Customer Error - Secondary Reason: Website Error/Glitch

Benito (aka Bad Bunny) is complaining about getting too many emails and wants to unsubscribe, which is the correct way to assist him?

(1 correct answer)

• Filling in the Unsubscribe email Form

• Logging issue under current Customer -> Too many Emails and leaving Notes

• Filling in the Unsubscribe email Form and Logging issue from the user page under Current Customer -> Too many Emails and leaving Notes

• Leave notes in ZD

Taylor wanted to share feedback about the quantity of the food she received, but also wanted to be assisted on skipping a week of meals. How you should log the issue in Admin? (1 correct answer)

• Subscription Level: Log 2 issues separately: General Meal/Packaging Complaint & Current Customer (User)

• Subscription Level: Log 2 issues separately: General Meal/Packaging Complaint & Non-CX Inquiry

• Order Level: Log 2 issues separately: General Meal/Packaging Complaint & Current Customer (User)

• Subscription Level: Log the issue and process a full refund.

Chris wanted to complain about several delivery issues and mentioned that he will give us a bad review in Social Media such as Facebook and YouTube. But also wanted to talk to a Supervisor. How you should handle the interaction?

• Assist customer, fill out the Bug Error Form and then transfer to a Supervisor

• Assist customer, fill out the Social Media (OE) Form and then cold transfer to a Supervisor

• Assist customer, fill out the ZD Update Tracker Form

• Assist customer, fill out the Social Media (OE) Form and then transfer to a Supervisor

Ricardo wanted to know if the Zingy Buffalo Chicken calories are below 450, and if the meal contains Cayenne Pepper Sauce. After answering the questions, do you still have to log the issue in Admin?

• No, it is 470.

  It contains Cayenne.

  Yes, I should log the issue.

• No, it above 490.

  It contains Cheyenne.

  Yes, I should log the issue.

• Yes, it is below 450.

  Doesn't contains Cayenne.

  No, no need to log the issue.

• Should I use the Sort & Filter tool? I am lost.