CDI 5 MIDTERM EXAM

The characteristics of an effective police correspondence are as follows, except:

• Correctness

• Completeness

• Control

• Courtesy

The aim is to avoid error which may be inadvertently done in spelling, punctuation, price, specification, sentence structure and grammar among others, the correspondence should be thoroughly edited.

(a)  

In order to communicate effectively and project a positive image, these should always be remembered, except:

• Your language should be clear, concise, specific, and respectful.

• Each word should contribute to your purpose.

• Each paragraph should focus on several ideas.

• The parts of the letter should form a complete message.

This type of correspondence is used to request information about a company or organization such as whether they anticipate job openings in the near future or whether they fund grant proposals from non-profit groups

(a)  

Which of the following is the essential content of the introduction in a correspondence?

• It articulates the details of the message.

• Restates the main point and may include a call to action.

• The names the recipient, often including address and date

• It establishes the overall purpose of the letter.

In writing an e-mail, it is not proper to keep the subject line short and to the point. 

• TRUE

• FALSE

When you have received a misdirected e-mail which can be damaging to others, the proper response is to:

• Return the e-mail to the sender letting the person to know that you received it by mistake.

• Forward the message to his friends for notification.

• Let the person discover his mistake.

• Broadcast the e-mail to everyone.

As a final precaution after writing a letter of complaint, let a friend or colleague review the letter for him to give you an objective opinion on the suitability of the letter.

• TRUE

• FALSE

Evaluate if this personal note is appropriate in business letters "You've been such a terrific customer the last six years, I wanted to make sure I handled this personally. Please make sure you call me directly if you have any questions and have a great time!"

• YES

• NO

In Police correspondence, it should always be considered that the superiors are pre-occupied hence, they don’t have no ample time to read wordy letters that would only tarry their work. This refers to what characteristics?

(a)