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Sharing Session 1

Authored by Kathy Leung

Fun

Professional Development

6 Questions

Used 2+ times

Sharing Session 1
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1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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(1) How many second(s) will it be classified as Auto-failed if the agent had no response to the customer?

Delayed opening of >2 mins on chat

Hold Chat 1 mins

Delayed opening of >1 mins on chat

Hold Chat 1 min 30s

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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(2) Which of the following is not included in Be the Best?

Enthusiasm & Patience

Understanding

Confidence

Call Etiquette

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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(3) Which of the following does not include in the QA score?

Be the best

Keep it simple

Rude to customer

Fix it fast

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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(4) After sending /closinginactive macro, how many minute(s) should agent wait before ending a chat?

0 min

1 min

1.5 min

2 mins

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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(5) Which of the following is an inappropriate statement?

You're welcome.

We apologize for the inconvenience

May I double confirm your address, please?

Ok but sorry I cannot help you.

6.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

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6) Is this session enjoyable?

Yes of coz!

No

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