NRF Customer Service - Quiz 2

Quiz
•
Business
•
9th - 12th Grade
•
Easy
Robert Fontaine
Used 149+ times
FREE Resource
15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following statements best describes why a client record system is called a "living" record?
It should be accessible to anyone who wants to read it
You should constantly refer to it and update it with new information
You will spend more time maintaining your records than you do actually serving customers
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In your client record system, you should record:
Customer purchases
Customer interests
Follow-up activities
All of the above
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Keeping records about customer preferences:
Will make customers suspicious of your ability to remember details
Requires an expensive computer system
Can help you provide more personalized service to returning customers
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You should keep your client records up-to-date and notify customers of merchandise you know is of interest to them.
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following are appropriate reasons for following up with a customer?
You are curious whether a gift your customer purchased was well received
You want to know why a customer did not make it in for a special sale
You finally located an item the customer asked for a while back
You haven't seen the customer in a long time and are wondering if she is shopping somewhere else now
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following items would NOT be an appropriate finishing touch to your service?
Call the customer to make sure he is satisfied with his purchase
Send a handwritten note thanking the cusotmer for his business
Send a postcard thanking the customer for letting you help him select a gift for his wife
Give the customer your business card and encourage him to return to the store
Remember the customer's name and use it when he comes in again
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When leaving phone messages for customers, you should let them know whether it is important for them to call you back or not.
True
False
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