
POB unit 1
Authored by James Reeves
Computers
9th - 12th Grade
Used 5+ times

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27 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The following appears at the end of all of Molly's outgoing e-mail :
This information is Molly's e-mail:
carbon copy
attachment
signature
etiquette
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In order to be understood on the telephone, a business's employees should ALWAYS :
speak from notes
use technical terminology
enunciate clearly
speak rapidly
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is NOT a tool that people use when participating in discussions?
pointing out missing information
sharing a personal experience
building on someone else's comment
helping the group summarize what has been said
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain:
product ratings and grades
all the necessary information
exchange rates
a map of all business locations
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Individuals who are able to defend their ideas objectively provide others with :
personal opinions
emotional information
logical evidence
unrelated statistics
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
All calls coming into a business should end as pleasantly as possible in order to :
provide callers with accurate information
make the best use of an employee's time
help an employee get a good review
leave a good last impression with callers
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What type of communication style is usually appropriate for evaluation or counseling interviews with employees?
casual
formal
routine
technical
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