Refresher and More
Quiz
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Other
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Professional Development
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Practice Problem
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Medium
Queue Manager
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5 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where can I find details for a third-party (physical) order delay?
OEP Audit Trial
OEP Action Detail- under GFX
YODA Tool
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What should be my next action when I confirmed that there is an assigned team under a specific license?
Contact IT Team
Contact Download Software
Process a Credit
Contact Technical support
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Where can we locate the Return Path for an ISG product?
ISG - CRE
SFDC Line Item
DSA Tool
OEP Tool
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Select 2 common case manager escalation:
Finance Delay approval / Self-Serve Sales
Sales Requested to Expedite / Logistic failed to approve
DPS Approval Matrix / Exchange Wrong Address
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which is the most impacted case manager-driven category so far?
Exchange
DPS Approval
Missed to followup
Close with Pending Resolution
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