Refresher and More

Where can I find details for a third-party (physical) order delay?

• OEP Audit Trial

• OEP Action Detail- under GFX

• YODA Tool

What should be my next action when I confirmed that there is an assigned team under a specific license?

• Contact IT Team

• Contact Download Software

• Process a Credit

• Contact Technical support

Where can we locate the Return Path for an ISG product?

• ISG - CRE

• SFDC Line Item

• DSA Tool

• OEP Tool

Select 2 common case manager escalation:

• Finance Delay approval / Self-Serve Sales

• Sales Requested to Expedite / Logistic failed to approve

• DPS Approval Matrix / Exchange Wrong Address

Which is the most impacted case manager-driven category so far?

• Exchange

• DPS Approval

• Missed to followup

• Close with Pending Resolution