Search Header Logo

Refresher and More

Authored by Queue Manager

Other

Professional Development

Used 1+ times

Refresher and More
AI

AI Actions

Add similar questions

Adjust reading levels

Convert to real-world scenario

Translate activity

More...

    Content View

    Student View

5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where can I find details for a third-party (physical) order delay?

OEP Audit Trial

OEP Action Detail- under GFX

YODA Tool

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What should be my next action when I confirmed that there is an assigned team under a specific license?

Contact IT Team

Contact Download Software

Process a Credit

Contact Technical support

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Where can we locate the Return Path for an ISG product?

ISG - CRE

SFDC Line Item

DSA Tool

OEP Tool

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Select 2 common case manager escalation:

Finance Delay approval / Self-Serve Sales

Sales Requested to Expedite / Logistic failed to approve

DPS Approval Matrix / Exchange Wrong Address

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is the most impacted case manager-driven category so far?

Exchange

DPS Approval

Missed to followup

Close with Pending Resolution

Access all questions and much more by creating a free account

Create resources

Host any resource

Get auto-graded reports

Google

Continue with Google

Email

Continue with Email

Classlink

Continue with Classlink

Clever

Continue with Clever

or continue with

Microsoft

Microsoft

Apple

Apple

Others

Others

Already have an account?