Wave16 CLS

If the account is fully verified do we assist Third party caller?

• TRUE

• FALSE

What is the legal age to be a PRIMARY ACCOUNT HOLDER

in Alberta?

• 18

• 20

• 19

• 23

True or False ( authorize caller can add authorize user on the account? )

• False

• True

What is the primary piece of authentication?

If the ACCOUNT holder cannot verify the pin, how many security question that we need to ask to the customer?

PINs must be numeric, 4-6 digits long, and cannot begin with ( blank )

PIN resets must be managed by the customer via?

If the account is fully verified, What is the next question you need to ask?

What is FDH

What is NAP and CO?

• Network Access Point and Central Office

• No Access to Premise and Central Office

• Nancy and Charlie