Operational Procedure PTSS

What is documentation?

• A user guide, also commonly known as a user manual, is intended to assist users in using a particular product, service or application.

• A state in which hazards and conditions leading to physical, psychological or material harm are controlled in order to preserve the health and well-being of individuals and the community

• Providing descriptions for how products, software, and hardware function through the use of diagrams, descriptions, manual pages and knowledgebase articles

• Understanding instructions, acquiring new skills, making requests, asking questions and relaying information with ease

All this is the purpose of documentation EXCEPT?

• Standardizing procedures and practices so that they can be repeated accurately in the future.

• Establishing rules and restrictions on the use of the organization’s assets including acceptable use policies for internet, network, and computer usage.

• Reducing confusion and mistakes saving time and resources.

• Conducted to welcome new employees to the company and prepare them for their new role

Security policy is one type of documentation.Which answer right regarding security policies?

• Covers every aspect of IT security for the company

• It details processes and procedures that you must follow as a point of law

• set of rules for any organizations that regulate how people use technology

• Complying with governmental or industry regulations.

Two main areas of TECHNICAL documentation.What it is?

• Process and user document

• Process and project document

• Project document and User documentation

• Policy Document and Operation planning document

What is disaster in IT

• Businesses generate large amounts of data and data files are changing throughout the workday.

• The plan is based on a critical and thorough review of potential disasters to the facility, its geographic location or industry

• Any event that creates an inability on the part of an organisation to execute business functions for a period of time

• Prevention plan written, approved, implemented, and periodically tested program specifically outlining all actions to be taken to reduce the risk of avoidable disaster and minimize the loss should a disaster occur

What is disaster recovery plan?

• Any event that creates an inability on the part of an organisation to execute business functions for a period of time

• Prevention plan is a written, approved, implemented, and periodically tested program specifically outlining all actions to be taken to reduce the risk

• Backup that incorporates everything that’s in a particular server or device and creates a single image from all of that data.

• A device that allows a computer to keep running for at least a short time when the primary power source is lost

What we need a backup?

• To stored the data easily when problem happened

• To modify the data easily when problem happened

• To write the data easily when problem happened

• To stored and retrieve the data when problem happened

All below is 3 type of backup.What is the correct definition of Incremental backup

• Only backs up files added or changed since last backup

• Backs up all data.And the longest time

• Backup one in which successive copies of the data contain only the portion that has changed since the preceding backup copy was made.

• The practice of copying data from a primary to a secondary location, to protect it in case of a disaster, accident or malicious action

Based on this image which answer is wrong for this statement?

• It teaches workers how to work in a safe environment.

• It keeps everyone feel safe and happy.

• It teaches the workers to pay attention to their surroundings.

• It makes companies will got a law suits.

All are these statement is true in Communication EXCEPT

• Know the situation

• Relate the situation

• Undertstand the situation

• Undertstand the family of customer