Tone and Voice Modulation

This refers to the way you speak to someone.

• Tone

• Emphasis

• Body Language

• Words

Multiple answers. Please choose the attributes of proper voice modulation.

• Show confidence

• Sound enthusiastic

• Fast talk

• Proper volume control

• Stress on Power Words

Multiple answers. Which are not the qualities of proper voice modulation?

• Use Effective Pauses

• Fast talk

• Monotonous

• Uninterested

• Lazy

Choose the ideal tone to use when talking with a customer.

• Upbeat

• Friendly

• Happy

• Sincere

• Emphatic

Sounding lazy is okay as long as the issue of the customer is resolved. It is the resolution that matters the most.

• True

• False