Organizational Change - Review

This is not a typical reason why people resist change.

• poor timing

• reduced work loads

• change of habits

• uncertainty

• reduce confidence

A more balanced approach to change is

• bottom up

• top down

• incremental

• transformational

• integrated change leadership

Organizational change that could involve changing the entire product line is

• top down

• incremental

• transformational

• bottom up

Incremental change is

• major sweeping change

• only happens from top-down

• only happens from bottom-up

• small, deliberate, planned change that occurs systematically

An internal force of change might be

• legal considerations

• globalization

• political environment

• organizational culture

An example of an Internet-related force for change might be

• social media

• e-commerce

• increased competition

• all of the above

An organizational change that requires a change of leadership, is considered

• an internal force of change

• an external force of change

• a technology related change

• a task related change

Adapting a new billing software would be an example of

• an internet related force of change

• a people related change

• an external force of change

• a technology related force of change

• a culture force of change

Transformational change is

• planned and slow

• most often delivered from top-down

• often collaborative

• an example of bottom-up change

A change strategy that uses expert knowledge and data mining is

• rational persuasion

• coercion

• shared power

• incremental change

• internal change