COMMUNICATION

Choose the main reasons for communication

• To offer reassurance

• To express feelings and/or concerns

• To form/build relationships

• All of the above

Communication is key to effective working.

• True

• False

How many Caldicott principles are there?

• 5

• 6

• 7

• 8

Patients and service users have a right to have their information kept confidential

• TRUE

• FALSE

Only certain organisations will have policies and procedures around sharing information.

• TRUE

• FALSE

  All organisations will

Information can be kept confidential and only shared on a need-to-know basis, for example with the safeguarding officer.

• TRUE

• FALSE

A ‘need-to-know’ basis means that information should only be shared with those who would be unable to do their job properly without the relevant knowledge.

• TRUE

• FALSE

If an individual has a sensory impairment then speaking slowly and not shouting can assist. Ensure the person can see your f___ and the light is suitable.

Cognitive barriers can be reduced by r____ing distractions, and communicating ideas one at a time.

Speaking clearly and using short s_______s can help when communicating with people who have dementia.