
Day 2 TOT
Authored by NOHA HAFEZ
Other
KG - Professional Development
Used 4+ times

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8 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Data line can opt in pay as you go
True
False
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer can get 10 times recharge offer by using *501# after recharge
True
False
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer can recharge we voucher by using
*555*card number#
*556* card number #
*111*card number#
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To recharge the damage voucher customer should tell us the card serial number and any 5 numbers from the scratched number
True
False
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Customer can’t send SMS to any short numbers
True
False
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The low coverage issue means
The customer has less than 2 bars on the network sign
The customer has more than 2 bars on the network Sign
The customer has less than or equal to 2 bars on the network sign
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mute & echo considered as
Weak signal issue
Low voice quality issue
Low coverage issue
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