Sharing Session
Quiz
•
Fun
•
3rd Grade
•
Practice Problem
•
Easy
Kathy Leung
Used 2+ times
FREE Resource
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6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
(1) How many second(s) will it be classified as Auto-failed if the agent had no response to the customer?
Delayed opening of >2 mins on chat
Delayed opening of >1 mins on chat
Hold Chat 1 mins
Hold Chat 1 min 30s
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
(2) Which of the following is not included in Be the Best?
Enthusiasm & Patience
Confidence
Call Etiquette
Understanding
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
(3) Which of the following does not include in the QA score?
Be the best
Keep it simple
Rude to customer
Fix it fast
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
(4) After sending /closinginactive macro, how many minute(s) should agent wait before ending a chat?
0 min
1 min
1.5 min
2 mins
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
(5) Which of the following is an inappropriate statement?
You're welcome.
We apologize for the inconvenience
May I double confirm your address please?
Ok but sorry I cannot help you.
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Is this session enjoyable?
Yes!!! Absolutely!
No ;(
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