Customer Experience

What is Customer experience?

• Great experience of product & Services

• Good call with call center Representative

• Good sale pitch

• Good post sales follow up

How does a customer feel when receiving personalized service?

• Like he or she has been disrespected

• Like the company knows what the customer wants

• Like the company is engaged

• None of the above

Customer Experience impacts feelings and emotions, and encompasses?

• A single touch point with a brand or merchandise

• A better way to provide services and support

• The entire customer journey

• All of the above

Choose the word that best applies to this statement. “The best Customer experiences are not_________

• Relevant

• Intentional

• Accidental

• Consistent

What would you as a customer consider while choosing a brand / product?

• A good product with great after sales support

• A good product, the service does not matter

• Great Service

• Brand Recall