Customer Experience

Customer Experience

Professional Development

5 Qs

quiz-placeholder

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Customer Experience

Customer Experience

Assessment

Quiz

Life Skills

Professional Development

Practice Problem

Medium

Created by

Sivaramakrishnan Subramanian

Used 7+ times

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5 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is Customer experience?

Great experience of product & Services

Good call with call center Representative

Good sale pitch

Good post sales follow up

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

How does a customer feel when receiving personalized service?

Like he or she has been disrespected

Like the company knows what the customer wants

Like the company is engaged

None of the above

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Customer Experience impacts feelings and emotions, and encompasses?

A single touch point with a brand or merchandise

A better way to provide services and support

The entire customer journey

All of the above

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Choose the word that best applies to this statement. “The best Customer experiences are not_________

Relevant

Intentional

Accidental

Consistent

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What would you as a customer consider while choosing a brand / product?

A good product with great after sales support

A good product, the service does not matter

Great Service

Brand Recall

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