CCW/CCW R TOS Quiz (SME´s)

Is it possible for a user to receive notifications for all orders created with a particular BID?

• YES

• NO

Access level 1 user wants to create an order. What should you do?

What does a user need to be able to submit a Web Order?

• IPC yes

• IPC12

• BID

• Nothing

• CID

If you are unable to understand a customer's issue, what is the fastest & most productive way to have it resolved?

How often do you update your customer and your case for a pending issue?

From which tab a Partner can check invoices in CCW:

• Deals & Quotes

• Orders

• Estimates

• Services & Subscriptions

Can you search for unsubmitted orders via CCW Workspace:

• YES

• NO

From where can a user change the language in CCW:

• Quick Links

• Help

• Drop down menu under the user id : change the language

• None of the above

Will I be able to import an Estimate into my order if the estimate was shared with me?

• No, only estimates that I created

• Yes, if the estimate is valid

• Yes, always

Which users can create estimates? Access level:

• 1

• 2

• 3

• 4

• All of the above