Week 1 and 2

Week 1 and 2

Professional Development

25 Qs

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Week 1 and 2

Week 1 and 2

Assessment

Quiz

English

Professional Development

Practice Problem

Medium

Created by

Edward Ofalla

Used 4+ times

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25 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

True or False. T-Mobile is #FamousForCare?

TRUE

FALSE

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

This is the tool who can help us find relevant policies.

Grand Central

ATLAS

C2

SAMSON

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Edward wanted to provide feedback with the C2 policy he just read. In which section it should be?

Search Section

Document Section

Feedback Section

Comment Section

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Resty was having a hard time to help the customer with their bill. Which tool would help Resty with the customer?

SAMSON and ATLAS

ATLAS

SAMSON

GRANDCENTRAL

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Customer called in with his/her Internet connection. Which tool can help us resolve the issue?

SAMSON

Grand Central

ATLAS

Account overview

6.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Which tools can help us resolve the customer request/concern as TEX?

Grand Central

ATLAS

SAMSON

Thrive Courses

7.

OPEN ENDED QUESTION

30 sec • 1 pt

What does TEX stand for?

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Email

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Classlink

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Microsoft

Microsoft

Apple

Apple

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Others

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