Week 1 and 2

True or False. T-Mobile is #FamousForCare?

• TRUE

• FALSE

This is the tool who can help us find relevant policies.

• Grand Central

• ATLAS

• C2

• SAMSON

Edward wanted to provide feedback with the C2 policy he just read. In which section it should be?

• Search Section

• Document Section

• Feedback Section

• Comment Section

Resty was having a hard time to help the customer with their bill. Which tool would help Resty with the customer?

• SAMSON and ATLAS

• ATLAS

• SAMSON

• GRANDCENTRAL

Customer called in with his/her Internet connection. Which tool can help us resolve the issue?

• SAMSON

• Grand Central

• ATLAS

• Account overview

Which tools can help us resolve the customer request/concern as TEX?

• Grand Central

• ATLAS

• SAMSON

• Thrive Courses

What does TEX stand for?

Evaluate responses using AI:

OFF

TRUE or FALSE. Using the same approach (script) on each call help us be a TEX.

• TRUE

• FALSE

Four elements of TEX Branding.

• Tell the customer YOU'RE the Expert, Educate the customer about TEX, Draw the Picture, and Demonstrate happiness.

• Tell the customer you're the Expert, Educate the customer about TEX, Take the picture, and Demonstrate confidence and share excitement.

• Tell the customer YOU'RE the Expert, Educate the customer about TEX, Paint the picture, and Demonstrate confidence and share excitement.

Tell the customer you're the expert! - Sterling opens the call by saying "I'll be your New York Expert.” Does it show TEX Branding?

• NO

• Hmmm? Maybe.

• Definitely

• I guess