
DL -1 KCU BANJARMASIN
Authored by Tjioe Maitreya
Fun
1st - 3rd Grade
Used 1+ times

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Student View
10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Siapa Nama Lengkap Pembicara DL-1 KCU Banjarmasin 2022
Billy Chandra
Billie Chandra
Billy Candra
Billy Candhra
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Bentuk penerapan pada poin "Sambutan" untuk menciptakan "POSITIVE CUSTOMER JOURNEY", salah satunya adalah :
Pendampingan pejabat di Banking Hall
Menanyakan keperluan nasabah
Senyum, Salam, Sapa
Mengarahkan
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Managing Banking Hall menjadi Hal Penting karena: (jawaban dapat dipilih lebih dari 1)
Memberikan Positive Customer Experience
Menciptakan kesan yang melekat di hati dan memori nasabah
Meningkatkan pendapatan dan mengurangi komplain
Meningkatkan loyalitas nasabah
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Perjalanan transaksi nasabah yang dimulai dari awal masuk, dilayani hingga menunggakan Banking Hall, perlu memperhatikan 4 Poin utama, / disebut juga dengan..
SMART
3S+1A
BSQ
EPIC
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Untuk memberikan pengalaman digital banking baru dan positif ke nasabah, hal berhubungan yang dapat dilakukan adalah...
Melakukan Stock Opname MONICA sesuai ketentuan
Memastikan mesin digital selalu siap digunakan dan beroperasi dengan baik sebelum jam layanan dimulai
Selalu melakukan sign off user id saat meninggalkan counter
Berusaha mengatasi dan tidak panik bila terjadi kendala penggunaan mesin
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Three Magic Words dalam menciptakan positive Customer Journey, yaitu ... (dapat memilih lebih dari 1 jawaban)
Tolong
Maaf
Silahkan
Terima Kasih
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Huruf "P" dalam EPIC adalah
Proactive
Participation
Point of View
Process
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