FOH REFRESH

What is a PLF?

• Property Irregularity Report

• Parent locator form

• Passenger locator form

• Please leave fast

Regarding the actual procedure of COVID-19, what documentation should you ask for from the customer?

• Passport, smile, boarding pass

• Nothing, all clear

• fully vaccinated, negative covid test, plf

• PCR test and plf

A pregnant woman doesn't need a fit to fly up to what week?

• Up to 27 weeks

• Up to 37 weeks

• up to 26 week

• Up to 25 weeks

At what time is the flight open at the check-in desk?

• 6 hours before departure

• when the first customer arrived to the check-hall

• 5 hours before departure

• 3 hours before departure

what does RISK stand for and when do you have to put it in place?

• Read, Identify, Safe and know. When I want.

• Read, Identify, Satisfy and Know. Boarding.

• Read, Insecure, Safe and know. Always

• You caught me up

When should you pass the TOB to the dispatcher?

• -15 min in airbridge, -20 min in remote

• -15 min in airbridge, -15 min in remote

• when we don't have queue.

• -10 min in airbridge, -15 min in remote

Can an 8-year-old child sit one row in front of an accompanying adult?

• No

• Yes, the child can see their parent

• No, they must be next or in adjacent row.

• It depends on how many children are on the same booking.

If a Spanish customer arrived to your check-in desk and presents their DNI, Can you check them in?

• Yes, of course, We are in Spain

• No, they should carry their Passport.

• Yes, DNI is OK for travelling in Schengen areas.

• Yes, if the duty managers allow them.

If a customer wishes to check-in a pushchair and not take it to the gate, what is the procedure?

• We just check in the pushchair and send it through the baggage belt

• We don't tag it

• Tag it, customer needs to take it to special belt with a member of staff

• Tag it, and they have to take it to the gate

On arrival, a kiosk check-in customer is missing a bag, what procedures should you follow?

• just normal procedures, nothing special

• Note all the bag tag number if the customer has more than one. Plus BR

• I will phone the sales desk for help

• I scream and run away.