Week 6
Authored by Alba Toledo
Fun, English
Professional Development
Used 1+ times
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10 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What's your Trainer full name?
Alba Lisbeth Toledo Ramirez
Alba Lissette Toledo Lopez
Alba Liseth Toledo Lopez
Alba Ninnette Toledo Garcia
2.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
How old is Eliud?
19
21
20
32
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Where does Eliud live?
Panajachel
Zaragoza
Parramos
Tecpan
4.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Where is Alba from?
Quetzaltenango
Antigua Guatemala
Ciudad de Guatemala
San Pedro La Laguna
5.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
What's the meaning of FCR?
First Call Resolution
Francisco Carlos Rodriguez
First Contact Ready
Final Call Resolution
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How many Luis do we have in the class?
2
3
1
0
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What's the second step of the Path to Resolution?
Greeting
Recap
Signature Response
Self Help
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