Week 6

What's your Trainer full name?

• Alba Lisbeth Toledo Ramirez

• Alba Lissette Toledo Lopez

• Alba Liseth Toledo Lopez

• Alba Ninnette Toledo Garcia

How old is Eliud?

• 19

• 21

• 20

• 32

Where does Eliud live?

• Panajachel

• Zaragoza

• Parramos

• Tecpan

Where is Alba from?

• Quetzaltenango

• Antigua Guatemala

• Ciudad de Guatemala

• San Pedro La Laguna

What's the meaning of FCR?

• First Call Resolution

• Francisco Carlos Rodriguez

• First Contact Ready

• Final Call Resolution

How many Luis do we have in the class?

• 2

• 3

• 1

• 0

What's the second step of the Path to Resolution?

• Greeting

• Recap

• Signature Response

• Self Help

What's the name of the song?

Write down the saying

What's the meaning of NPS?

• Net Promoter Score

• No Problem Sure

• No Pues Si

• Net Promoter Store