Week 6

Week 6

Professional Development

10 Qs

quiz-placeholder

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Week 6

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Assessment

Quiz

Fun, English

Professional Development

Practice Problem

Medium

Created by

Alba Toledo

Used 1+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What's your Trainer full name?

Alba Lisbeth Toledo Ramirez

Alba Lissette Toledo Lopez

Alba Liseth Toledo Lopez

Alba Ninnette Toledo Garcia

2.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

How old is Eliud?

19

21

20

32

3.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Where does Eliud live?

Panajachel

Zaragoza

Parramos

Tecpan

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Where is Alba from?

Quetzaltenango

Antigua Guatemala

Ciudad de Guatemala

San Pedro La Laguna

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What's the meaning of FCR?

First Call Resolution

Francisco Carlos Rodriguez

First Contact Ready

Final Call Resolution

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many Luis do we have in the class?

2

3

1

0

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What's the second step of the Path to Resolution?

Greeting

Recap

Signature Response

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