What are all the attributes required to build soft skills?

• People Skill

• Social Skill

• Communication Skill

• Emotional Skill

• All the above

Soft skill is very important to generate more income and build strong customer relationship

• Yes

• No

As per your understanding what is sales?

Are you planning to purchase the vehicle in Green or Black? What type of questioning skill is used in this sentence?

• Open Ended

• Close Ended

What should be our response when customers provide us with any details?

• Say "Ok"

• Thank you sir/madam for sharing the details

• No response

___is act of receiving sound and sound waves or vibrations through your ear

• Hearing

• Listening

• Active Listening

After confirming the vehicle model what should be your next action?

• Continue with the USP's of vehicle

• Suggest customer any other model if available

• Appreciate customer choice

Which is not important on call?

• Right person confirmation(who you are calling)

• Purpose of call

• Right time confirmation

• Brief joke or your personal information

When you attend the customer/ telephone, your top priority is to:

• Finish up whatever you where doing and respond

• Focus on caller/customer

• Give priority to your personal work

Phrases like, "Yes", "Okay", "Surely", "Definitely"

• are risky because the customer will think about you as a rude person

• are good ways to let a customer know you are paying attention