Wireless

SSID in WIFI means

• WIFI Name

• WIFI Security

• WIFI Password

CST has wireless issue (unable to connect

to wireless), CCA action:

• Inform CST to try another Device.

• Remove preferred network

• Troubleshoot with CST as Browsing Case

We can use HDM tool to make WLAN settings?

• True

• False

Is it not mandatory to make verification with the customer before (Reset CPE) from HDM tool?

• True

• False

In case of (WLAN connected but no internet access) your 1st action will be….

• Remove the preferred network

• Ping CPE

• Let CST try internet access via cable

CPE not accessed on device but it could be accessed in another so it is

• CPE problem

• Internet problem

• Device problem

If cpe accessed but password unknown Your action...

• Direct customer to the cso 

• Rest the cpe 

• Restart Port

we can use (Reboot) in HDM tool to reset the CPE?

• True

• False