
Atendimento ao Cliente
Authored by Gilmara Santos
Professional Development
KG
Used 23+ times

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13 questions
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1.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
É preciso evitar no atendimento ao cliente, exceto:
Mentira
Empatia
Irritação
Deboche
2.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Durante o atendimento ao cliente é adequado:
Buscar intimidade
Chamá-lo por apelido
Interromper o cliente
Ouvir e entender suas necessidades
3.
MULTIPLE CHOICE QUESTION
45 sec • 1 pt
Ao falar com o cliente evite:
Falar a verdade
Dar atenção a reclamações
Usar gírias
Ser objetivo
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Como melhorar a comunicação com o cliente?
Mantenha uma conversa simples e seja claro ao passar informações
Não utilize uma tecnologia
Esqueça o cliente quando a compra acabar
Não ouça o que o cliente tem a falar
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Oque pode prejudicar um bom atendimento:
Ser simpático
Má dicção
Ouvir com atenção
Atender bem o cliente
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Garantir a satisfação dos clientes não é uma missão fácil!
Verdadeiro
Falso
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
As causas para um cliente insatisfeito podem ser?
Atrasos e longas esperas na resolução de pedidos do cliente
Bom atendimento
Qualidade dos produtos
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