Process Management - Quiz

What is a process?

• A set of things working together as parts of a mechanism or an interconnecting network; a complex whole.

• A set of interrelated or interacting activities that transforms inputs into outputs

• A plan of action designed to achieve a long-term or overall aim.

• An important assignment given to a person or group of people, typically involving travel abroad

What are examples of inputs to the accounting process?

• Data

• Accounting software

• Skilled accountant

• All the above

Process maturity model...

• Provides guidance for developing or improving processes to meet the business goals of an organization

• Provides a model of progressive improvement in project management systems

• Is a proven framework, evolved over a period of time while deploying Quality assurance practices in different business lines

• All of the above

Fourth maturity level - Quantitatively Managed Processes, are related with defining and measuring...

• PIO's - Problems, Issues and Opportunities

• Policy Deployment level

• KPI's - Key Performance Indicators

• Maturity level progression

Processes which generate indirect value

and are necessery to a company but are „invisible” for customers are?

• Fundamental processes

• Supporting processes

• Management processes

What is an example of the Apple company fundamental process?