Troubleshooting Tools

What does Laser Stand for?

• Learn, Ask, Search, Educate, Resolve

• Learn, Ask, Solve, Educate, Resolve

• Lead, Ask, Seach, Educate, Resolution

• Learn, Ask, Solve, Educate, Resolution

What is RRM?

• Buttons for tools for connecting to devices

• A powershell used to launch ping codes when IP scan is disabled

• Tool for Diagnostics and system information

• A section that contains the sotres information including their address

What are Store Wide Commands?

• The fields in which we register the users information and issues

• Ping commands primarly used when powershell is not available

• Functions used to connect to, alter and gather information about devices

What is an IP address?

• The computers serial number which can be used to determine if a device is pirated

• A specific code which identifies every device that is able to access a network

• A security code that every computer has and allows it to enter a network

What command can be used to ping all the devices ina restaurant?

• McConnection

• Remote Tools Nar

• Ping All

• RDP by IP

What is the Global IP address for BOS?

• 10.yy.xx.51

• 10.x.x.51

• 10.y.x.51

• 10.x.y.51

What script allows background connections to devices and has fewer restrictions?

• Remote Tools by IP

• MCD MOST Tool

• RDP

What KB is recommended in the guide to correct IP addresses in Registers?

• KBPART0013811

• KBPART0012290

• KBPART0102930

• KBPART0013495