Walmart Questionnaire

It's busy at the bakery counter, and a loyal customer/member stops you to chat. As he's talking, you notice another customer/member nearby who needs help.

What would you be most likely to do?

• tell him you'd be happy to keep talking right after you help the other customer/member

• apologize and tell him another customer/member needs your help

• In order to keep him happy, allow him to continue his story until he is finished

• Interrupt to ask if there's anything you can help him with today

Your newest coworker is not as productive as other members of your team. You and your coworkers have to work harder to make up for this.

What would you be most likely to do?

• Be patient. Give her more time to learn the job so that her productivity will increase

• Ask her how the job is going. Let her know you're there to help

• Give her tips on how to get things done quickly and correctly

• Talk to your supervisor. Suggest that this might not be the best role for your coworker

Your shift's productivity is slow because one person isn't doing his share. The rest of the team is getting upset.

What would you be most likely to do?

• Recognize that everyone can have a bad day. Focus on your own work, not someone else's.

• Ask your struggling coworker if there's any way you can help because he seems slower today.

• Talk about the problem with another team member to see what they think

• Tell your struggling teammate to work faster because he's holding back the team

A coworker didn't clean his work area before going home. This could cause an accident, so you quickly clean up. The next day you see the coworker.

What would you be most and least likely to do?

• Tell him he should be more careful because his work area could have caused an accident

• Let him know you cleaned up his work area and that he owes you a favor

• Bring up the issue directly with your supervisor

• Say nothing to him because the problem has been taken care of

Your team is working hard, but they're all less experienced than you and don't complete their tasks as quickly.

What would you be most likely to do?

• reach out to your manager to discuss the situation. Try to find the best way to help the new associates

• Remind your coworkers of performance expectations and that they need to be working harder to complete tasks

• Offer to help others complete their tasks. Watch them work and give some tips that might help them.

• give your coworkers more time to figure out how to do the tasks. They probably just need more practice with what they've already learned

You're working with an experience associate. He insists on doing the task a certain way, but you know there's a more efficient approach.

What would you be most likely to do?

• Talk to your manager and suggest refresher training for all associates because you notice people aren't performing the tasks correctly

• tell him that even though his way works, you know a better way. Show him your approach, and recommend he always use it going forward

• tell him you'd like to learn more about his approach. Explain that you have other ways to do the task that have worked well in the past

• Your coworker's approach works just fine. Do the task his way to avoid upsetting him

If contacted, how would your most recent supervisor (teacher) rate your customer service skills compared to others?

• the very best

• average

• needing some development

• needing substantial development

If contacted, how would your recent supervisor (teacher) at work rate your attendance compared to others?

• the very best

• average

• needing some development

• needing substantial development

If contacted, how would your most recent supervisor rate the quality of your work compared to others?

• the very best

• average

• needing some development

• needing substantial development

If contacted, how would your most recent supervisor rate your performance compared to others?

• the very best

• average

• needing some development

• needing substantial development