PWS refresher

Which of the following is/are CORRECT about building rapport?

• Familarity

• Comfortable

• Trust

• All of the above

Following are the principles of building rapport EXCEPT...

• Start seeing people as a source of customer

• Sincerity beats strategy

• Equally knowledgeable

• Prejudment kills conversation

Which of the following behavior/action from customer that we should not mirror with?

• A Person's accent

• Closed Posture

• Negative Emotion

• All of the above

Which of the following statement is/are CORRECT when giving compliment?

• Don't over do it

• All of the above

• Be specific

• Sincerity

"Can I walk you through the new collections here?"

This is a/an __________ question.

• Open-ended

• Close-ended

To engage with customers, always start off with the _________ question, then _________ question to get a quick and definitative answer.

• Open-ended; Close-ended

• Close-ended; Open-ended

What is/are the benefit(s) of using customer name in the conversation?

• Acknowledge identify

• Sign of respect

• Grab his/her attention

• All of the above

What is the V.A.K when we present the product to the customer?

• Visual; Auditory; Kinestetic

• Visual; Authenticity; Kinestetic

• Vulnerable; Authenticity; Kindness

• Vulnerable; Auditory; Kindness

Which of the following is the best example of demonstrating MIRRORING to this customer's response?

• Okay.

• Yes! it is really beautiful! It definitely matches with the dress that you showed to me.

• I'm glad that you like it.

• Well... everybody says that.

Why is storytell important in selling?

• My boss told me to do so.

• To improve sales.

• Stories bring fun.

• Stories engage emotion, inspire people & encourage actions.