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PWS refresher

Authored by Khim Ng

Other

KG

13 Questions

Used 33+ times

PWS refresher
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1.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of the following is/are CORRECT about building rapport?

Familarity

Comfortable

Trust

All of the above

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Following are the principles of building rapport EXCEPT...

Start seeing people as a source of customer

Sincerity beats strategy

Equally knowledgeable

Prejudment kills conversation

3.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which of the following behavior/action from customer that we should not mirror with?

A Person's accent

Closed Posture

Negative Emotion

All of the above

4.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

Which of the following statement is/are CORRECT when giving compliment?

Don't over do it

All of the above

Be specific

Sincerity

5.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

"Can I walk you through the new collections here?"

This is a/an __________ question.

Open-ended

Close-ended

6.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

To engage with customers, always start off with the _________ question, then _________ question to get a quick and definitative answer.

Open-ended; Close-ended

Close-ended; Open-ended

7.

MULTIPLE CHOICE QUESTION

10 sec • 1 pt

What is/are the benefit(s) of using customer name in the conversation?

Acknowledge identify

Sign of respect

Grab his/her attention

All of the above

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