
BPO1 QUIZ NO. 4
Authored by Cristopher Narvato
English
University
Used 2+ times

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15 questions
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1.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
customer service is not essentially any contact between a business and its customers.
True
False
Maybe
None of these
2.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Whether the contact is over the telephone, through writing, or in person, how you respond to your customers will affect your entire relationship with them.
True
False
Maybe
None of these
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a reply is needed, make notes for a reply and determine if the reply should be made in writing, by phone, or by some other method. If a written reply is needed, do not write so that documentation (proof) of the message is established
True
False
maybe
none of these
4.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
When writing a routine letter or memo, you must decide whether to sign your own name or your employer’s name
True
False
Maybe
None of these
5.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
Letters and memos that you did not sign should reflect your writing style and be written from your perspective
True
False
Maybe
None of these
6.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
When you write a message and sign your employer’s name , try to adopt your writing style, making the message sound like one he or she would have written.
True
False
Maybe
None of these
7.
MULTIPLE CHOICE QUESTION
5 sec • 1 pt
1.Check incoming messages for factual discrepancies -Errors in date and figures are especially not common
True
False
Maybe
None of these
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