2.04 Conflict Resolution Quiz/ Counseling MH

You are in the red zone and a friend wants to resolve a conflict with you. You should:

• tell them you are not ready to talk yet

• yell at them until they leave you alone

• roll your eyes and walk away

• ignore them completely

You are feeling frustrated by someone else's behavior. You should:

• grumble under your breath and hope they get the point

• complain to someone else about them

• use an I statement to explain how you feel ('I feel...')

• accuse them of being annoying ('You are...')

Which is true about conflicts?

• Asking to speak directly with the person you are mad at is a good first step.

• The more people you involve, the better.

• Talking behind someone's back really helps.

• It's a good idea to tell all of your friends what the someone did to upset you, so they can be mad with you.

Active listening is:

• Listening carefully to the other person's words.

• Taking time to understand the other person's perspective.

• Being patient and not interrupting.

• All of these!

 

What type of resolution is best?

• Lose-Lose (no one gets what they want)

• Win-Lose (only one person gets what they want)

• Win-Win (both people benefit)

• No resolution (conflict continues)

Blaming, yelling, avoiding, and eye rolling are:

• Great ideas for problem solving

• Helpful during active listening

• Common roadblocks to problem solving

• Ways to make a new friend

Joe and Rashaad are good friends. During PE, Joe often makes jokes about Rashaad. Joe laughs and thinks it's funny, but it is starting to bother Rashaad. What should Rashaad do?

• Let Joe know that it's starting to bother him and ask him to stop.

• Hope Joe stops on his own.

• Ask an adult to handle it for him.

• Say something mean back to Joe next time.

Ana and Kim are in the same class. During group work, Ana kept talking over Kim. Ana had a lot to say, but Kim felt like she wasn't getting a chance to share her thoughts. Kim should:

• Talk louder so Ana gets the point.

• Say something like, 'Ana, I'm feeling frustrated when you talk while I'm talking because I'm not getting a chance to share. I need you to wait your turn please.'

• Give up trying and sit quietly.

• Raise your hand so your teacher will come deal with it.

 

A family member keeps doing something that is really upsetting you. What could you do to solve the problem?

• Approach them calmly and ask to talk about it.

• Use a strategy to get out of the red zone before bringing it up.

• Use 'I statements' to explain how you feel and what you would like to be different.

• All of these!

What is the definition of conflict ?

• Disagreement between person and person.

• Incompatibility or contrast from benefits and thinking between person and person.

• State of interactive between person and person. 

• All of above