On the phones

1.      What do you say when a work seeker asks you what is the reason for you calling them?

• A.     We are calling you to update your profile.

• A.     We are calling you because you applied for the DBE opportunity.

• A.     So, the reason for my call today, is to check up on you, see how you're doing and remind you about how you can make the most of the SAYouth.mobi site to do things like find jobs or learnerships

What technique is best to get attention of a work seeker who doesn’t sound interested on the call

• A.     Ask them what time would be best for me to call them back.

• Advise on the reasons and importance of the call also setting time expectations (how long the call will take

• A.     Inform the candidate you are calling to help them.

1.      What is your biggest distraction when working from home?

• A.     It is too hot.

• A.     Family members

• A.     Watching TV

• None

1.      What is your biggest distraction when working from the office?

• A.     Colleagues

• A.     None

• A.     My team leader

• A.     Notifications on the intercom

1.      The only time you are allowed to move your mouthpiece up & down during the call is…

• While the work seeker put you on hold

• A.     While I have a work seeker on hold.

• A.     When having system issues

• A.     Never

1.      What do you say to the work seeker before putting them on hold?

• A.     Can you hold for me?

• A.     Please wait for me

• A.     May I kindly please put you on hold while I …. (State the reason why you are placing them on hold.

 

1.      How long are you allowed to place a candidate on hold?

• A.     There is no specified time.

• A.     1 minute

• A.     30 seconds

1.      What does OBO stand for?

• A.     On basic outcome

• A.     Out of bundle Operation

• A.     On behalf of

1.      What is the recently added option on the portal?

• A.     opt out for the candidate

• A.     Register a candidate

• A.     Change/update candidates ID number.

1.      The only time you are allowed to shout at a work seeker is when…

• A.     The work seeker is shouting at you.

• A.     The work seeker can’t hear you very well.

• A.     The work seeker refused to conversate in English

• A.     Never