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MCR Refresher

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Professional Development

Professional Development

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MCR Refresher
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11 questions

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1.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Does MCR CF022 Invoiced Shipping require QA approval to be processed?

YES

No

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Which MCR needs to be processed when there is a price discrepancy between the customer's purchase order and the invoice?

Concession MCR

PO Discrepancy

Quote vs Billed

Logistics - CF021Logistics - CF021

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The customer insists that they didn't receive the order although the carrier shows the package as delivered. What approval and MCR are needed?

Logistics - CF021 Lost Product

Manager - CF032 Denial of Signature

Manager - CF021 Lost Product

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Who is the approver for a 3-4 SKU License below $10K that is no longer needed?

QA

Self-approval

Manager

Coach

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The customer reported that there is a discrepancy between the original quote provided and the invoice. What documentation is required to get this request approved and who approves it?

Quote - Manager approval

PO - Collector approval

Quote - Collector approval

PO- Manager approval

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What type of MCR we can use to credit tangible items less than $ 25.00?

Vendor Returns

Merchandise Returned to Dell

Invoiced Shipping

Small-dollar

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

The ISR is requesting the refund for an Installation fee over 10K. What is the next step to follow?

Create the DPS and Send an email to the approver

Ask for manager approval

Raise an FSR

Create the DPS, the FSR, and Send an email to the approver

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