Billing

Mr. Babu is a greenfield customer and received his tax invoice on 8 Sep 2018. The payment due date stated on his tax invoice is 7 Oct 2018. However, he forgot to make payment and his account got disconnected on 8 Oct 2018. To which credit class does this customer belongs to?

• High Risk

• Medium Risk

• Low Risk

• None of above

Which of below statement best describes the billing cycle date?

• Bill cycle date = Set Installation Date

• Bill cycle date = Account Activation Date

• Bill cycle date = Date First Bill Generated

• Bill cycle date = Application Date

How long does it take for payment to be updated in CRM should the customer uses JomPay  payment  services to make payment?

• 1- 2 working days

• Real Time

• 48 hours

• 24 hours

Refund method is based on customer’s payment history. If a customer paid via CASH then the refund will be made via Cheque.

• True

• False

If customer made payment to wrong account, customer will need to share the proof of payment for us to transfer the payment to the correct account.

• True

• False