Returning an item to the store

Why did the customer come to the store today?

• Because he wanted to exchange a shirt.

• Because he wanted to return a shirt.

• Because he wanted to buy some pants.

What was wrong with his shirt?

• It was much too small.

• He didn't like red color.

• It was much too big.

Who bought that shirt?

• His mom.

• His brother.

• His friend.

Did the customer have a receipt?

• Yes, he had it.

• No, his friend has the receipt.

What can the customer NOT do?

• Get cash back

• Get store credit.

What were the customer options? Select all that apply.

• He can get store credit.

• He can get a refund.

• He can exchange it for a larger size.

What did the customer decide at the end?

• He decided to take store credit.

• He decided to exchange it.

• He decided to get his money back.